The release stations show the total for the entire year from the start of fall semester to present. All balances are reset at the start of fall semester before you create your print account.

Uniprint Printing Cost

Direct any questions to the SALA main office.

Billing Schedule

The release stations always show the total for the entire year from the start of fall semester to present.  All balances are reset at the start of Fall before you sign the new Billing Agreement and have your account turned back to “Active”.  These totals will then appear on your university bill.

Billings are usually run mid and end of semester for Fall and Spring, and end of Summer before accounts are deactivated and the system is cleared for the new year. In addition, graduating students will see two separate charges at the end of Spring about 2-3 weeks apart due to Bursar regulations. Graduating students may receive an email from the Bursar if there are outstanding charges on your account prior to graduation. This is a reminder that a new charge has applied, and a hold is on your diploma until it is paid.

Charges accrue immediately after sending a job to a printer but only after releasing a job from the release station to the plotter.  If a job is not released, you are not billed.

The release station print charge balance will not reflect authorized refunds or credits from paid balances. The print server does not send charges to the bursar; instead, print reports are run for a given time frame (5 times a year). Refunds are subtracted and any superfluous charges are added (for example, the zcorp 3-D printer added for SALA users) to this total, which is what will appear on your bursar bill.

It also does not reflect refunds that are authorized, those are applied on the back end before charges are applied to your bursar account. Keep in mind the print server does not send charges to the bursar; financial officers do by hand.  The total of the following three figures is what you see on your bursar bill. The report run for a given time frame (1), any refunds subtracted (2), and any charges for the zcorp 3-D printer added for SALA users(3).

When you complete a refund request you should be notified by email if it has been granted or refused, and we keep them on file for reference. If you want to see completed refund forms for a past billing period contact, Karen McNeal (SFB main office) for SALA/GD.

Refund Requests

To request a print charge refund, fill out a Print Reimbursement Form and submit it along with physical evidence of your issue to receive a refund. Refunds will only be adjusted from your account under the following conditions:

1. Mechanical failure of the printer/plotter. Examples include distortions, streaks, or other displays of unacceptable quality. Please notify IT staff immediately if this occurs.
2. A unknown software issue that causes a bad print or no print.  In the case of no print, we will need to reproduce the issue.
3. Your plot is cancelled inches into the plot due to incorrect orientation or unexpected results.

Physical evidence of the failure must accompany your refund request. Requests should also be made with 2 days after the problem occurred.

Refunds are generally not given for a failure to follow instructions. Any issue should be brought to the attention of the IT Staff immediately.

Always make sure that the plotter is ready before you release your file.

You are responsible for checking the paper rolls to ensure there is adequate paper to print your job.

Following submission of a refund request, you will be notified by email if it has been approved or rejected. Completed refund forms for a past billing period are available from Karen McNeal (SFB main office) for SALA/GD.